Shipping & Returns

RETURN POLICY:

It is important to us that you are happy with your experience with smitten creative boutique and we want to ensure that you are satisfied with the product you purchase from us. **Please note that “By submitting an order, you agree that you have read and accepted all terms of smitten creative boutique’s return policies.”

In the instance of a return, smitten creative boutique will not be responsible for, or reimburse, any shipping charges. Returns must be received within 14 days from the date of purchase.

How do I return a product?

To return an item, please contact our office directly. Please email us at sapna@smittencreative.com.

All attempts will be made to process your return within 2-3 business days of receipt, however returned items may be refunded within 30 days from their shipment date. All refunds are processed back to the original payment type used in placing the order. Please allow an additional 3-5 days for your credit card provider to apply the refund to your credit card.

Return your item through Canada Post.
Package your return item in the manufacturer's product box (if applicable) and smitten creative boutique’s original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
Returns can be mailed to:
smitten creative boutique
369 Eglinton Avenue West, 2nd Floor
Toronto, Ontario M5N 1A3
CANADA

ORDER CANCELLATION

If you wish to cancel an order placed on the same day, please call us at 416-782-2300 between 9am – 5 pm EST. For orders placed during the weekend, please contact us as soon as possible on Monday morning before 12 pm.

We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the shipping department. Any order that has been shipped cannot be cancelled.

In the event a package is returned to us due to incorrect address etc., the original shipping paid at the time of the order will not be reimbursed.

DELIVERY

smitten is happy to accommodate your shipping request - locally, nationally or internationally. smitten uses Sprinting Local Couriers for deliveries within Toronto. For national and international packages, our current providers are Canada Post and FedEx. Our standardized shipping rates are specified below:

FEES

Toronto

Immediate GTA

Beyond the GTA

National

International

Toronto, Scarborough, North York, East York, York, Etobicoke

Brampton, Markham, Mississauga, Richmond Hill, Thornhill, Woodbridge

Ajax, Aurora, Bolton, Burlington, Bowmanville, Georgetown, Milton, Stouffville, Oakville, Pickering

All other provinces and territories

U.S. and global

$12.00

$15.00

$20.00

Price determined on a case by case basis

Price determined on a case by case basis

Sprinting Local Couriers

Canada Post/ Sprinting Local Couriers

Canada Post/FedEx

Canada Post/FedEx

Canada Post/FedEx

 The following criteria apply to smitten’s shipping rates:

•  Starting location: smitten creative boutique 369 Eglinton Ave. West Toronto, ON M5N 1A3

•  Fulfilment time of 1 - 3 business days

•  Packages weighing up to 20 lbs

•  Mandatory recipient signature as proof of delivery

•  Insured for a retail value of up to $100.00

    Additional charges may be incurred for deliveries that require the following:
    •  Oversized packaging
    •  Rushed (same day) delivery times
    •  A redirect fee, if no one is at the delivery location to accept the gift

      Can I send a note card with my gift?

      To send alongside your uniquely customized gift, smitten also has a selection of notecards; perfect for any occasion and available at an additional cost. smitten is happy to include personal messages with each gift, and has a generic notecard that comes complimentary with purchase and is shown below:

      How does smitten charge and collect sales tax?

      Charging Sales Tax When Purchasing Out of Province 

      As a Canadian vendor, it is smitten’s responsibility to charge its clients the applicable sales tax of his or her province/territory when shipping goods. Below are the tax rates charged based on location of purchase:

      Tax Rates per Province and Territory

      Province/Territory

      Type

      GST (%)

      PST (%)

      Total Tax Rate (%)

      Alberta

      GST

      5

      0

      5

      British Columbia

      GST+PST

      5

      7

      12

      Manitoba

      GST+PST

      5

      8

      13

      New Brunswick

      HST

      5

      8

      13

      Newfoundland & Labrador

      HST

      5

      8

      13

      Northwest Territories

      GST

      5

      0

      5

      Nova Scotia

      HST

      5

      10

      15

      Nunavut

      GST

      5

      0

      5

      Prince Edward Island

      HST

      5

      9

      14

      Quebec

      GST+PST

      5

      10

      15

      Saskatchewan

      GST+PST

      5

      5

      10

      Yukon

      GST

      5

      0

      5